Quality

Quality is an essential component of our Group's overall policy. Our aim is to offer our customers quality products and services in order to make sure that they receive the satisfaction they expect when they sign on the dotted line.

All our plants worldwide are either ISO 9001 or ISO 9002 certified. Most of our products, whether traditional or leading-edge, are manufactured in accordance with the ISO 9002 standard.

Implementation of this policy requires active participation by our entire staff. With this aim in mind, Lhoist's General Management has committed itself to:

• putting in place the necessary organisation and monitoring performance closely
• listening to what our customers have to say and making sure that information about quality gets through
• motivating and making every member of the staff aware that quality is the top priority in his or her daily work
• providing with the training and the human and material resources necessary to meet the quality targets set annually by Management.