Quality

Quality is an essential component of the Group's overall policy. Our aim is to always provide first-rate products and services meeting the standards you expect.Our plants have the required local certifications and many of our products are manufactured in accordance with international standards, such as ISO 9001 or equivalent.


Lhoist's General Management has committed to:
  • putting in place the necessary organization and monitoring performance closely
  • listening to what customers say
  • doing customer satisfaction surveys and ensuring that the results are treated and put into practice
  • motivating and making every member of staff aware that quality is key
  • providing the training and resources necessary to meet the quality targets set annually.