Multidisciplinary expertise for real operational benefits
Working closely with our global R&D and engineering teams, Customer Technical Services (CTS) team brings deep mineral, chemical and process expertise to your operations. We strengthen your decision-making with in-house labs, pilot-scale equipment, advanced simulation tools, and a multidisciplinary team of experts.
Flexible on-site trials
Every operation is unique. Our CTS team offers flexible trial programs, from targeted tests to full-scale optimization, so you can select exactly the level of support that fits your business.
Preparation phase
- Process and facility audit
- Laboratory tests & computer simulations
- Product selection and consumption estimates
- Equipment recommendations (upgrades or CTS trial devices)
Trial execution
- Installation and operator training
- Startup and follow-up
- Data acquisition, process adjustments, logistics and quality monitoring
- Laboratory analysis and process adaptation
Conclusion and optimization
- Results summary and product and/or installation recommendations
- OPEX and CAPEX optimization
- Continuous technical support
Specialized equipment delivered to your site
We bring our solutions directly to your facility. Our mobile, adaptable units can operate as support systems, or even as temporary bypass equipment when your installation is down. We also design and build customized equipment or upgrade existing systems to help you improve performance and reduce costs.
Our trial equipment covers:
- Bulk storage and dosing for quicklime, hydrated lime and minerals
- Milk of lime preparation using Lhoist’s dedicated PORTABATCH process
- Ready-to-use milk of lime storage, agitation and injection
- Measuring systems including mobile units, pH and flow meters, and data acquisition tools
Supporting continuous improvement
Our CTS solutions, combined with laboratory capabilities, pilot scale testing, and software simulation, help you optimize your process today and build long-term performance for the future.
We support your performance with:
- On-site audits and technical assessments
- Advice to solve process challenges and remove production constraints
- Guidance to optimize reagent consumption and lime implementation
- Best practices developed from worldwide experience to improve your processes
Our water partner: the AWA-Institut
The AWA-Institut is a private independent laboratory with more than 50 years of experience in water and filter material analysis, applied water chemistry, and process engineering for water treatment.
The AWA-Institut is accredited according to DIN EN ISO/IEC 17025:2018 and officially recognized as an independent testing laboratory.
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