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Quality

Quality is an essential component of the Group's overall policy. Our goal is to always provide first-rate products and services meeting the standards you expect. Our plants have the required local certifications and many of our products are manufactured in accordance with international standards, such as ISO 9001 or equivalent.


Lhoist's General Management has committed to:
  • putting in place the necessary organization and monitoring performance closely
  • listening to customers' input
  • conducting customer satisfaction surveys and ensuring that the results are internalized and appropriate improvements are put into practice
  • motivating and making every staff member aware that quality is key
  • providing the training and resources necessary to meet the quality targets that are set annually.